Janska - Clothing that Comforts
 
 

Terms of Service

Terms of Use

Submitting Your Story and/or Picture

Before Janska, LLC can include your appearance, testimonial and/or statements in any promotional materials, it is necessary for us to obtain your specific permission. By checking the checkbox on the Tell Us Your Story page, you are giving your consent to the following:

  1. I hereby consent to Janska, LLC’s use of my statements, testimonials, appearance, and name in photographs, videos, promotional materials, on the internet and otherwise, and waive all copyright, publicity rights and privacy rights. I understand that my statements, story, testimonials, appearance and name may be used in connection with promoting Janska, LLC’s products.
  2. I hereby release Janska, LLC from any claims I may have now or in the future regarding use of my statements, testimonials, appearance and name, including without limitation, any claims for compensation. Janska, LLC shall have the right to modify, use, license, sell and distribute materials containing my statements, testimonials, appearance and name on a worldwide basis for commercial, promotional and other uses.
  3. In the event that I am submitting a photo for use by Janska, LLC, I have obtained the photographer’s consents to reproduction, modification, public display and distribution of the photo.
  4. I am more than 18 years of age.

Return Policy

Unconditional Returns

If you are not completely satisfied with any item in your purchase, you may return it to us for an exchange or refund.

How do I return or exchange an item?

To make a return or exchange simply return your product with a note containing your name, address, phone number and email, and let us know what you would like us to do and why you are returning the item (this helps us improve our product so you have a better experience in the future). Simply include the note in the package and send to:

Janska Returns
3334 Adobe Court
Colorado Springs, CO 80907

How can I check on the status of my return or exchange?

Do you have a question about your return? Send us an email at returns@janska.com or give us a call at 866-452-6752 and we will be happy to assist you. Returns generally take 1-2 weeks to arrive back in our warehouse; we will send you a confirmation to let you know when we have processed your return.

How are returned items credited back to me?

Returned items are credited in the original form of payment. If you are returning a gift, please let us know if we should refund the gift recipient or purchaser.

How do I return something if I misplaced my packing slip?

If you’ve misplaced your packing slip, please write your full name and address on a piece of paper and list the items you are returning. Tell us how you want the return processed —would you like a return or exchange—and mail it along with the merchandise to:

Janska Returns
3334 Adobe Court
Colorado Springs, CO 80907

How long does it take to process a return?

Please allow 1-2 weeks to process your return. We will notify you once we have processed your return.

Do I have to wait until you receive my return before I place a reorder?

There’s no need to wait for us to receive your return before reordering. Simply call us at 866-452-6752 and let us know what you want to reorder. We will charge your card and send the exchange item with no additional shipping charges. We will issue a refund for the merchandise when your return arrives at Janska.

Is there a restocking fee for returns?

Returns made later than 90 days after purchase may be subject to a restocking fee.